Up dated 2018, May 25th
Head office :
Association [noiseaddict] - Ch. de la Grande-Pièce 1 - 1227 CAROUGE - Switzerland.
Customers Service :
Association [noiseaddict] - Customers Service c/o DC MULITMEDIA Agency-Charles Daubenton - 28 impasse Messager - 72000 LE MANS - France (SIRET 51105826500030)
These conditions apply only to products sold on the official webshop of the association [noiseaddict] - Nostromo
General conditions of sales of products www.nostromo-shop.com
It is previously specified that the present conditions govern exclusively the sales, by the association [noiseaddict] - Nostromo (Headquarters: Ch. De la Grande-Pièce 1 - 1227 CAROUGE - Switzerland) of editorial products (books, records, videos, DVDs, CD-ROMs, posters, etc.), of textile products (clothing, accessories, etc.).
Article 1 - Price
1.1 - The prices of our products are indicated in euros all taxes included (VAT + other taxes and in particular tax on the videograms, ...) except participation in the expenses of treatment and of forwarding (Modes of delivery).
1.2 - In case of order to a country other than metropolitan France you are the importer of the product concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not within the purview of the association [noiseaddict] - Nostromo. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.
1.3 - The association [noiseaddict] - Nostromo reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of your validation of order.
1.4 - The products remain the property of the association [noiseaddict] - Nostromo until full payment of the price. We remind you that when you take physical possession of the products ordered, the risk of loss or damage to products will be transferred.
1.5 - The association [noiseaddict] - Nostromo is not intended to sell to professionals, the products and services sold are reserved for individuals.
Article 2 - Order
You can place an order on the e-shop: www.nostromo-shop.com.
The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of your order validation. An English language version is available.
Article 3 – Validation of your order
You declare to have read and accepted these Terms of Sale before placing your order. The validation of your order is worth acceptance of these Terms and conditions.
A summary of the information of your order and the General Conditions of Sale, will be communicated to you in PDF format via the e-mail of confirmation of your order.
Article 4 - Availability
The association [noiseaddict] - Nostromo is a retailer and is not intended to sell in large quantities the products offered. As a result, the association [noiseaddict] - Nostromo reserves the right to refuse orders for the same product in large quantities and from 3 identical items. Our product offers are valid as long as they are visible on the site, within the limits of available stocks excluding promotional operations mentioned as such on the sites. In the event of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made. For information flow only occurs at the time of shipment of the package.
Article 5 - Delivery
5.1 - Overview
The products are delivered to the delivery address you indicated during the ordering process, except for delivery restrictions indicated in the section. « Modes of delivery », within the time indicated on the order validation page by the customer.
The delivery time corresponds :
- the shipping time indicated on the form
- processing time and routing.
In case of delivery by a carrier requiring an appointment with the customer, the latter will contact you as soon as possible to agree with you a delivery appointment, 30 days at the latest from the date of your order confirmation. The association [noiseaddict] - Nostromo can not be responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments by the carrier.
When you order several products at the same time and they have different delivery times, the delivery time of the order is based on the furthest delay. The association [noiseaddict] - Nostromo however reserves the possibility of splitting shipments. Participation in processing and shipping costs will only be charged for one shipment. In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. In case of late delivery, we will offer you by mail a new delivery time. In any case, in accordance with the legal provisions, in case of late delivery, you have the possibility to resolve the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. In this case, if you received the product, after your cancellation, we will refund the product and the costs "go" under the conditions of Article L 216-3 of the Consumer Code. We also invite you to regularly check your order tracking and to contact us for any questions or problems. In case of payment by credit card or private and split deliveries, only the products shipped are debited. We remind you that when you (or a third party designated by you) physically take possession of the products ordered, the risk of loss or damage to the products will be transferred. We remind you that if the delivery address is wrong when you inform at the time of the order, if the parcel returns to the recipient as being "Incorrect address", "Incomplete address", "NPAI", "Unclaimed" by the La Poste service or other carrier, your order is kept and you will be informed of its delivery status. In these cases, the return shipping costs will be requested at the rate of the initial shipment.
5.2 - Reserves
You must notify the carrier and the association [noiseaddict] - Nostromo all reservations about the delivered product (for example: damaged package, already open ...). If you do not do it, and the product does not come back to us, the refund can not be made under any circumstances. In the case of a limited series product, the exchange is not possible.
Article 6 - Payment
We remind you that the fact of validating your order implies the obligation to your charge to pay the indicated price. The payment of your purchases can be made according to the means of payment accepted by the association [noiseaddict] - Nostromo indicated in the heading "Means of payment". The debit card is only made when the order is shipped. The payment of your order is done in one time cash. No financing solution is put in place on the official shop of the association [noiseaddict] - Nostromo.
Article 7 - Securing
Our site is the subject of a security system. We have adopted the SSL encryption method, but we have also strengthened all the scrambling and encryption processes to protect all the sensitive data related to the means of payment as efficiently as possible. Transactions are also secured by 3D-Secure identification (cardholder authentication).
Article 8 - Right to retract
8.1 – Legal deadline for the right of withdrawal
In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have another period of 14 days to return the product or products concerned by the withdrawal. See Retractation Form.
8.2 - Contractual withdrawal period
On www.nostormo-shop.com (products sold and shipped by the association [noiseaddict] - Nostromo), we offer you the opportunity to exercise your right of withdrawal within 14 days of receipt of the products. Then you have another period of 14 days from the communication of your withdrawal decision to return the product or products concerned. In the case of an order containing several products, placed on www.nostromo-shop.com, the 14 days deadline to communicate your withdrawal decision runs from the receipt of the last product. The procedures for exercising your right of withdrawal are specified in 8.3.
8.3 Conditions of exercise of the right of withdrawal
In case of exercise of the right of withdrawal within the time limit referred to in 8.2, only the price of the product (s) purchased and shipping costs will be refunded, the return costs are your responsibility. Returns are to be made in their original condition and complete (packaging, accessories, ...) allowing their remarketing to new condition, and, if possible, accompanied by a copy of the purchase invoice for management optimized. In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the product, your responsibility can be engaged. To exercise your right of withdrawal, in accordance with the legal provisions, you will find attached the standard withdrawal form under the heading "Retraction Form". You can exercise your right of withdrawal also by post or email expressing your desire to retract without ambiguity, and mentioning the order concerned by this withdrawal. Once the form or the declaration of retraction sent to the association [noiseaddict] - Nostromo customer service no later than 14 days after receipt of your order, you must return the product or products concerned to the association [noiseaddict] - Nostromo at the following address: www.nostromo-shop.com - Customer Service c / o Charles Daubenton 28 impasse Messager, 72000 Le Mans, France, within a reasonable time and, at the latest, within 14 days from the sending of the form or the declaration of retraction to the association [noiseaddict] - Nostromo. If you decide to return the product to the association [noiseaddict] - Nostromo, in accordance with the legal provisions, you will find via the link below, To get an estimate of your return costs: contact us. This estimate of return costs does not engage the association [noiseaddict] - Nostromo. The price to pay for returning your product may vary depending on the carrier you have chosen to return your product.
8.4 - Products excluded from the right of withdrawal
In accordance with the regulations in force, the right of withdrawal can not be exercised for audio or video recordings unsealed by the customer, products manufactured according to customer specifications or personalized and goods not sealed by the customer and can not be returned for reasons of hygiene or the protection of the health, and the products in limited version.
In the case of damaged products arrived at the customer, the customer must refuse delivery and notify the carrier. If this is not possible, the customer must within 24 hours send an e-mail ([email protected]), the latter being authentic, photos in support, notifying the reason for its impossibility to refuse the damaged package, and accompanied by the fact of the state of the product received. In this case, the product will be refunded at the price it was purchased. Shipping, routing and delivery have been made, the amount of shipping costs can not be refunded
8.5 - Return address
www.nostromo-shop.com / Service clients - c/o Charles Daubenton – 28 impasse Messager – 72 000 Le Mans – France
8.6 - Refund
In case of exercise of the right of retraction, the association [noiseaddict] - Nostromo will refund the sums paid (including delivery costs) at the latest within 14 days from the date on which the association [ noiseaddict] - Nostromo is informed of your decision to withdraw and you will be refunded by bank transfer (send us by e-mail your RIB). This refund date may be deferred until the product is recovered or until you have provided proof of shipment of the product, whichever is the earlier. The association [noiseaddict] - Nostromo is not required to reimburse the additional costs if you have expressly chosen a more expensive method of delivery than the standard delivery method offered on www.nostromo-shop.com No sending in cash on delivery will be accepted for any reason.
Article 9 - Guarantees
9.1 - Product conformity
In accordance with the provisions of the legal guarantees of conformity and latent defects (referred to in the box below and whose texts are specified in Appendix 1 of these conditions), we refund or we exchange the products apparently defective or not corresponding at your command. If you request a refund, please contact us at the accessible number indicated in the order confirmation email and available on your "My Account" page; to do this you just have to login using your e-mail address and your password. The products must be returned to us in the state in which you received them with all the elements (accessories, ...) in a packaging allowing a transport in good conditions. The shipping costs will be refunded based on the price charged and the return costs will not be refunded.
It is recalled that within the framework of the legal guarantee of conformity, the consumer :has a period of two years from delivery of the goods to act vis-à-vis its seller;
can choose between the repair or the replacement of the good, subject to the conditions of cost envisaged by the article L. 217-9 of the code of consumption;
is exempted from furnishing proof of the lack of conformity of the property during the six months following the delivery of the property. This period is extended to 24 months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies regardless of the commercial guarantee that may possibly cover your property. It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case, he may choose between the resolution of the sale or a reduction the selling price in accordance with Article 1644 of the Civil Code. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 8.
9.2 Commercial guarantees :
9.2.1 Conditions of the commercial guarantee :
Attention: The invoice for the purchase of the product is a guarantee and a certificate of clearance. No duplicate will be issued. Our products are intended for individuals for family use and benefit to the exclusion of :
- Damage caused by an external cause: lightning, shock, excessive pressure, presence of water and / or sand and / or dust, accident, fluctuation of current, computer virus, oxidation
- Damage caused by any software not originally provided with the devices and by the connection of non compatible devices.
Article 10 - Customers Service
For any information or question, our customer service is at your disposal.
To place an order :
Monday to Friday from 10: 00-12: 00 &14: 00-18: 00 by e-mail, mail to: www.nostromo-shop.com / Customers Service - c / o Charles Daubenton - 28 Impasse Messenger - 72,000 Le Mans - France, by phone: +33 6 09 46 36 27
For a follow-up of order, for the exercise of the right of retractation or to make use of the legal guarantees or the commercial guarantees : We put at your disposal a number indicated in the email of confirmation of order and accessible in your page "My Account »; to do this you just have to login using your e-mail address and your password.
Form : Order Tracking More information about the processing of your data in the Personal data section.
Article 11 - Intellectual property
11.1 - All texts, comments, works, illustrations works and images reproduced or represented on the website of the association [noiseaddict] - Nostromo is strictly reserved under copyright and intellectual property and for the world whole. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use subject to different or even more restrictive provisions of the Code of Intellectual Property is permitted. Any reproduction or total or partial representation of the site of the association [noiseaddict] - Nostromo or all or part of the elements found on the sites of the association [noiseaddict] - Nostromo is strictly prohibited.
11.2 - The corporate names, trademarks and distinctive signs reproduced on the sites of the [noiseaddict] - Nostromo Association are protected by trademark law. Reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.
Article 12 - Responsability
The proposed products comply with the French legislation in force. The responsibility of the association [noiseaddict] - Nostromo can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a title or a product). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order. Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want further information do not hesitate to contact us by e-mail. The association [noiseaddict] - Nostromo is only responsible for the content of the pages it publishes.
Article 13 - Governing Law - Litigation - Claims Processing - Mediation
Applicable law : This contract is subject to French law. The language of this contract is French. In case of dispute the French courts will be competent.
Complaint handling: For any complaint you can contact the customer service at the coordinates mentioned in Article 10 of these conditions.
The association Noiseaddict - [noiseaddict] adheres to the Code of Ethics of the Fevad (Federation of e-commerce and distance selling).
Article 14 - Personal Data
Personal information and personal data about you are necessary for the management of your order and our commercial relations. They can be passed on to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have a right of access and rectification and opposition to personal data about you. Just write to us online or by mail www.nostromo-shop.com / Customer Service - c / o Charles Daubenton, 28 impasse Messager, 72 000 Le Mans, France, indicating your name, first name, e- mail address and if possible your customer reference. In accordance with the regulations in force, your application must be signed and accompanied by a photocopy of an identity card bearing your signature and specify the address to which the reply must be sent. An answer will be sent to you within 2 months of receiving the request. Depending on your choices made during the creation or consultation of your account, you will likely receive offers from the association [noiseaddict] - Nostromo as indicated when creating your account. If you do not wish it any more, you can at any time make us the request by specifying it in My account heading "Personal informations".
Coming into force on May 25, 2018, the association [noiseaddict] applies the General Data Protection Regulation. You will find forms at the foot of the site intended to express your requests.
You can also the section provided for this purpose in the Personal Data Protection menu.
The referent for the application of the GDPR is Charles Daubenton, you can contact him by e-mail: [email protected] or by mail: Association [noiseaddict] / Customer Service, c / o Charles Daubenton, 28 impasse Messenger 72 000 Le Mans - France
If you live in the EEA or in another region governed by comparable data protection laws, in some cases you will have the following rights:
- the right to know how we use your data and the right of access to your data;
- the right to request the modification or deletion of your data as well as to limit the processing of your data;
- the right to oppose the processing of your data, for example for marketing purposes or when their use is based on our legitimate interest;
- the right to receive data about you that you have provided automatically in a structured, commonly used and machine-readable format, or to have it sent directly to another company, if technically feasible ("data portability") );
- when you have consented to the processing of your data, the right to withdraw your consent in accordance with legal or contractual limitations;
- the right to refuse any decision based on automated processing of your personal data, including profiling; and
- the right to lodge a complaint with the supervisory authority responsible for data protection issues (for example, the National Commission for Data Protection and Freedoms in France).
If we have incorrect information about you or if your contact information has changed, we thank you for informing us so that we can correct and update our files.
If you think that your account has been hacked, please contact our customer service on +33 6 09 46 36 27 or via your usual customer interface.